One of the largest online furniture stores featuring living room sofas and sectionals, kitchen and dining furniture and office desks, chairs, tables and cabinets. The only down side is that the delivery cost is $150. I walked in Ashley, spent about 10 minutes and walked out-obviously poorer construction-cushions were not reversible-fabric had loose weaves, leather was thinner..don't shop there even though their prices are very tempting because your dog will shred that furniture. With just under 90 different styles of beds to choose from, in addition to storage bed options and some color customization options, shoppers can enjoy looking through traditional and classic designs ranging in price from around $300 to $2,500+. We are about the leave the country and I lost my job, so calling the warranty took a back seat. Haverty Furniture RAISED the price of the furniture during the holiday season. 1 out of 3 recliners came damaged. A shout out to Denise Fowle. So, which is better? Havertys. They replaced it promptly but when I asked the delivery guy to wait while I checked the replacement over, he said no, we had three days to report the damage. Had to cancel order. If there were zero stars that's what they would get. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Marc R was friendly and helpful, and patiently worked with me over three days while I took numerous fabric samples home to see how it would look in my home's light before I finally decided. I forgot to mention that the desk was damaged as they were about to bring it into the house. Ashley Furniture and Havertys serve millions of patrons around the country. STAY AWAY IF YOU LIKE YOUR MONEY! Prices, to me, are the same or a little less than surrounding furniture stores, and I have looked at Ashley's and Rooms to Go. and big retail furniture storesAshley, Raymour & Flanigan, Havertys, the places that have sofas for $1,000 or lesstraditionally reached people by putting ads on TV and . Ashley Furniture Industries Bayflynn End Table, 20 in (W) x 20 in D x 23 in H, Whitewash. We initially had a wonderful experience at Havertys in Columbus Ohio. And in the end, I bought my major items at Haverty's. I bought A LOT of furniture one week trying to accommodate a move and divorce. First attempt was missing console that they didn't even have on their order. You can trust our Expert Ratings on over 8,500 products. Needless to say, I will not be purchasing any more furniture from Havertys. That second time they agreed about replacing the entire sofa and chair and choose a different fabric. While Ashley tends to supply longer warranties without an additional charge, Havertys has a helpful Price Policy that may appeal to comparison shoppers. Havertys has been in business since 1885 and is one of the oldest furniture companies . Havertys and Ashley Furniture are two of the most popular brands on the market, but which one is better? They sent an injured delivery man who dropped the desk in front of my door. We bought multiple pieces- 2 sofas, end table, coffee table, and kitchen table with 4 chairs WITH the extended insurance/coverage that's offered. If they tell you that you will get new inventory (not show room), push down a little piece of paper or tiny item into one of the cushions or joints. Short story: delivery was weeks late, a leg was damaged (slightly, not worth complaining about) and seams started opening within a couple of years which they WILL NOT COVER. Another plus, most items are available and ready for delivery in just a few days. Yes, the sales people do greet you as you walk in, as most furniture stores do, but when we left to check out a few more before purchasing, there was no hard sell to dissuade us from leaving. If you're looking for classic, timeless pieces, Havertys is probably the better choice. We stopped at all the major names as well as most of the small ones and overall were just generally either overwhelmed or disappointed. See how it all works here. 20. It is to the point where it is making my back ache. So I go over and check it out and the seat looks good, then I go around back to make sure it's aligned up correctly. Who knows where this furniture came from. Day of delivery, the delivery man sets everything up and plugs the recliners into the wall. My family has found its furniture store for sure!!!! The delivery of the furniture took place as stated and the delivery personnel was very professional. Seating Support. Furniture delivered damaged several time. Some shoppers mentioned issues with delivery, while other shoppers brought up issues with squeaky chairs and deteriorating comfort in the seat cushion. 16 Promoters 41 % 4 Passives 10 % 19 Detractors 49 % 4. eNPS. They stand behind their warranty. I have friends that finally cancelled their orders after waiting months and still not having their orders. The most scary thing? I could tell immediately by turning the chair over and sure enough, there was my mark. COVID update: Havertys Furniture has updated their hours and services. Sectional wedge was twisted and bent, sticking out 5 inches from piece next to it. We've bought several pieces over the years and recommended them to new neighbors etc. But after all of the disappointments, it still has left me wondering if I should buy my additional furniture for my home, that is needed or stick with Arhuas and Macy's as my goto furniture places. Your furniture may be eligiable for one of these options if it has materials or moving parts that fall under the terms of the warranty. They completely replaced the mechanism underneath and all was fine for a day or two. Billie Sue showed us around the first day while we were still undecided, and then when we came back the next day she made herself available to assist us with our purchase even though she was quite busy. Decided to go against all advice and shop the Glenwood Ave furniture strip for a new living room set yesterday. Ashley Furniture Industries is most highly rated for Compensation and benefits and Haverty Furniture Companies, Inc is most highly rated for Culture. Both stores are willing to price match. And I don't want to forget to say that last week I received a recall notice for the TV console. Never ever again I'd buy at their stores. We purchased around 10k in furniture and left excited. Okay. Although their prices were great Mello was a waste of our time. It was to all be in stock and delivered in one visit. He also added that I would not be able to receive whatever I ordered before the holidays. I asked what is that to charge the batteries? We will be in again! The cons: Issues with durability and comfort were reported by some shoppers. Ashley Furniture was founded in 1945. Delivery was right on time. Pretty pricey, but there were some affordable on-sale items. I called the resolution center and spoke with a Chelsea and she told me it wasn't covered, there is multiple stains of grease that was done during a birthday party just a week before. she asked. The price was reasonable. We loved the furniture that we selected and was given a specific delivery date. It was welcoming and helpful, but not pushy. Be warned!! The original couch is already covered in pills and not even a year old. We were greeted, but not accosted, and browsed the store a few minutes. Definitely "disposable" furniture. They have manufacturing units and vendors in Asia, America, China, and other regions. Bobbett is ill-equipped to manage even the phone call that she and I had. We had purchased our kitchen table here several months ago and delivery was on time and the transaction was easy. I took half a day off from work, skipped a meeting at school and postponed all assignments to receive the delivery. It's been 18 days and despite the many emails assuring the refund was being processed, to date it has not. When it arrived it was taller than the couch. Havertys manufactures and sells custom furniture in addition to their collections, letting you choose the design details, fabric, color, and more. She really went above and beyond for us. Bought side-by-side curio cabinets and 1 came in damaged. Make your space reflect your style and personality with our wide variety of furniture accessories. #3 Dining Furniture. Haverty`s furniture is nice, but the 5 star rating is for the customer service. Customers who shop at Havertys can find patio furniture and decor to make entertaining and relaxing outside a comfortable and stylish experience. We're still able to get delivery same-week and their delivery update tracker is awesome! Next level logistics, providing real-time truck tracking, driver name and photo, and updates. Ethan Allen. Basset and Thomasville have nice stuff but you will pay for it. The prices were not outrageous, actually the same as even the cheaper name brands. Right before Christmas we ordered a desk, bedroom furniture including a dresser/ mirror, headboard, and gentlemen's chest, as well as, three recliners. My sales person there lied to me about the financing offered, and if I didn't hear overhear him talking to a manager, I probably would have never known about the specials they were running. I've had the worst experience ever today dealing with a furniture store on this level. View all brands. One of the significant differences between Ashley and Rooms to Go is that Rooms to Go has a concept of selling complete furniture sets for a specific room. The second chair had almost the same indentation but it was in the center of the rail. I negotiated a small discount. . They don't let me cancel it as they said it was a special order. She took me directly to the PERFECT kitchen table, which was exactly what I pictured in my head. Beautiful end tables. Both companies offer high-quality furniture at great prices. And the only reason this time is because the buttons popped off of the tufting on the sofa I bought from them the first time someone sat on it (the most expensive sofa I've ever purchased also). Three grand wasted money. The sales guy didn't know what jewel tones were (not a problem), and he seemed to be annoyed that I had to explain it to him (problem there's no need for the attitude). Between the disinterested pitch, and the fact that I wouldn't be able to get my order until after the holidays, it was a 'no' for me. I forgot to mention that I order them almost 2 months ago. Havertys also has a 10-year mattress protection plan and 5-year protection plans covering: In-home delivery services and free in-store pickup options are available for those who shop at either of these two home decor stores. She was very knowledgeable about the furniture we were interested in. storage beds starting at $389.99. We live in Clermont Florida. Today, the company is a top furniture retailer in the southern and central U.S. with more than 120 stores in 16 states. Third call and they said it was pushed back 2-3 weeks. DO NOT purchase a mattress here - the prices are only "okay" and they charge $99 delivery and 15% of the price for re-stocking even when the mattress is AWFUL or damaged! Salesman called to follow up and made sure everything went smoothly. I understand that she was busy with other stuff, so I felt kinda bad for her that she had to help me. Ethan. We've already replaced one cushion cover at the cost of $58. Some customers have mentioned delivery issues when purchasing dining furniture. Sure enough, I just checked our account and indeed our account has been charged for the order. Haverty's has a great system for scheduling deliveries and tracking the itinerary of the truck that has your item. Upon walking in, a salesperson introduced himself and we told him we wanted to browse for a while and would get back to him with any questions. Some complaints around the durability of certain bedroom pieces. Also quality seems very mediocre. This company offers a broad range of decor to suit discerning tastes. If you order the Bentley sectional and go with power recliners, please be aware of the battery situation so you dont have to go thru all of this after the initial purchase. Highly recommend! Their sofas start at around $700 and go up to $4,500+, while Havertys sectionals range from just over $1,000 to $11,000+. Awful waste of money and time. Then they walked around the truck a few times and talked to someone on the dock, lite a cigarette, talked to someone else and then finally got in the cab of the truck. I would never buy anything from here again! I get that you work on commission but when you do that, it's so obvious you are there to help you and not me, it is a major turn off. Customer service has refused to do anything because they basically implied that my 173 pound body sitting on the sofa for 4 months has caused the cushions to lose its shape. After little use by 2 adults, the cushions on sofa . While there are many shoppers that have good things to say about their furniture, there are others that have had issues with delivery as well as concerns about the lastingness of some products. They do not care about their customers. Another major difference between these two furniture retailers is the most common styles of furniture they have available. UPDATE: Jenny from Havertys customer service made the extra effort to have our salesperson call us back. Ashley Furniture tends to have more traditional, contemporary, and kid-friendly options, while La-Z-Boy leans more toward mid-century modern, family-friendly, and casual options. Ashley Furniture supplies one- to five-year guarantees as well as limited lifetime warranties for select furnishings. She has pictures of the price tag for months. Signature Design by Ashley Paxberry 6 Drawer Dresser in Whitewash. Initial Complaint. Pottery Barn. We were very impressed with the sales clerk. The showroom is set up well with plenty of room to walk between displays and prices are easy to find. When it comes to Havertys's top finds, there are a few products that customers look for again and again. Which is Better Havertys Vs Ashley Furniture . 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